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Mission

To offer quality, cost effective and affordable health care services.

Vision

To be the leading hospital in Nairobi.

Core Values

  • Innovation

    Innovation can be defined as something original and new that ‘breaks in to’ the market or into society. One usually associates to new phenomena that are important in some way.

  • Integrity

    This is strict adherence reflected in honesty and complete harmony in what thinks, says, and does.

  • Teamwork

    Teamwork means that people will cooperate using their different individual skills and talents to provide constructive feedback despite the fact that individuals may have personal conflict among themselves.

  • Quality

    This involves meeting the needs and expectations of customers. Key aspects of customers include: Good design Good functionality Reliable Consistency Durable Good after sale service Value for money

  • Professionalism

    The definition of professionalism indicates that each person perform their tasks with genuine interest and honesty. It refers to a person doing his/her job with sincerity, maintaining professional etiquette and ethics in the work place.

  • Empathy

    This is the ability to mutually experience the thoughts, emotions and direct experience of others. It goes beyond sympathy, which is a feeling of care and understanding for suffering of others.

Hospital Overview

Metropolitan Hospital was founded by a group of healthcare professional in mid-1994 on the belief that it was possible to offer quality, cost effective and affordable healthcare services. Over the years we have grown from 40 beds when the hospital was started to a 150-bed facility that is the most comprehensively equipped medical facility in the eastern part of Nairobi.

Strategic positioning

Metropolitan Hospital has identified cost leadership and strategic brand positioning as the basis of its growth. The reasons for this choice are as follows

  1. We are a community owned hospital with over 500 shareholders
  2. We are located within the large Eastlands community in Nairobi
  3. We are the largest, most equipped hospital in Eastlands. We offer more comprehensive services than our competitors in this area.
  4. Personal service is very important in the service industry. We offer more personalized service than our competitors. While we cannot offer as personal a service as a sole medical practitioner can, we offer greater convenience due to our integrated and wider scope of services.
  5. We have over 100 contracted medical consultants who can provide the benefit of personal service within an enabling and supportive infrastructure.

The hospital is located on its own 3-acre site on Rabai Road Buruburu Phase III Estate. We are easily Accessible to clients using both public and private means.